If your iPad is behaving oddly or erratically, it’s possible that a specific component inside the device is the cause, and in that case you don’t have much choice but to ship your iPad back to Apple for repairs. Fortunately, however, most glitches are temporary and can often be fixed by using one or more of the following techniques for iPad 2 Troubleshooting:
iPad 2 Troubleshooting: Restart your iPad
By far the most common solution to an iPad 2 problem is to shut down and restart the device. By rebooting the iPad, you reload the entire system, which is often enough to solve many problems. You restart your iPad by pressing and holding the Sleep/Wake button for a few seconds, until you see the Slide to Power Off screen (at which point you can release the button). Drag the Slide Power Off slider to the right to start the shutdown. When the screen goes completely black, your iPad is off. To restart, press and hold the Sleep/Wake button until you see the Apple logo, and then release the button.
iPad 2 Troubleshooting – Reboot Your iPad’s Hardware.
When you restart your iPad by pressing and holding Sleep/Wake for a while, what you’re really doing is rebooting the system software. If that still doesn’t solve the problem, you may need to reboot the iPad’s hardware as well. To do that, press and hold the Sleep/Wake button and the Home button. Keep them pressed until you see the Apple logo (it takes about eight seconds or so), which indicates a successful restart.
Genius. The hardware reboot is also the way to go if your iPad is really stuck and holding down just the Sleep/Wake button doesn’t do anything.
Recharge Your iPad. It’s possible that your iPad just has a battery that’s completely discharged. Connect your iPad to your computer or to the dock. If it powers up and you see the battery logo (note that this may take 10 or 20 seconds), then it’s charging just fine and will be back on its feet in a while.
Shut Down a Stuck Application. If your iPad is frozen because an application has gone haywire, you can usually get the iPad back in the saddle by forcing the application to quit. Press and hold the Home button for about six seconds. Your iPad shuts down the application and returns you to the Home screen.
Check for iPad Software Updates. If Apple knows about the problem you’re having, it will fix it (eventually!) and make the patch available in a software update. I tell you how to update your iPad a bit latter in this chapter.
Check for Application Updates. It’s possible that a bug in an application is causing your woes. On the Home screen, tap App Store and check the Updates icon to see if any updates are available. If so, tap Updates, tap each application, and tap the Free button (or, in the unlikely event that the update cost money, tap the Buy button) to make it so.
Erase and Restore Your Content and Settings. This may seem like drastic advice, but it’s can then reset the iPad to its original, pristine state, and then restore the backup. I explain this rather lengthy process later in the chapter.
Reset Your Settings. Sometimes your iPad goes down for the count because its settings have become corrupted. In that case, you can restore the iPad by restoring its original settings. If iTunes doesn’t recognize your iPad, then the backup-and-restore option is out. However, you can still reset the settings on the iPad itself. Tap Settings in the Home screen, tap General, tap Reset, and then tap Reset All Settings. When your iPad asks you to confirm, tap Reset All Settings.
If resetting the settings doesn’t get the job done, it could be some recalcitrant bit of content that’s causing the problem. In that case, tap Settings in the Home screen, tap General, tap Reset, and then tap Erase All Content and Settings. When your iPad asks you to confirm, tap Erase iPad.
iPad 2 Troubleshooting – Connected Devices
You can connect devices to your iPad in only a few ways: using the headset jack, using the Dock connector, and using Bluetooth. So although the number of devices you can connect is relatively limited, that doesn’t mean you might never have problems with those devices.
If you’re having trouble with a device attached to your iPad, the good news is that a fair chunk of those problems have a relatively limited set of causes, so you may be able to get the device back on its feet by attempting a few tried-and-true remedies that work quite often for many devices. If it’s not immediately obvious what the problem is, then your iPad 2 troubleshooting routine should always start with these very basic techniques:
Check Connections, Power Switches, and so on. Some of the most common (and some of the most embarrassing) causes of hardware problems are the simple physical things: making sure that a device is turned on and checking that cable connections are secure. For example, if you can’t access the Internet through your iPad’s Wi-Fi connection, make sure your network’s router is turned on, and make sure that the cable between your router and the ISP’s modem is properly connected.
Replace the Batteries. Wireless devices such as headsets really chew through batteries, so if such a device is working intermittently or not al all, always try replacing the batteries to see if that solves the problem.
Turn the Device off and then on Again. You power cycle a device by turning it off, waiting a few seconds for its innards to stop spinning, and then turning it back on again. You’d be amazed how often this simple procedure can get a device back up and running. For a device that doesn’t have an on/off switch, try either unplugging the device from the power outlet or removing and replacing the batteries.
Reset the Device’s Default Settings. If you can configure a device, then perhaps some new setting is causing the problem. If you recently made a change, try returning the setting to its original value. If that doesn’t do the trick, most configurable devices have some kind of Restore Default Settings option that enables you to quickly return the device to its factory settings.
Upgrade the Device’s Firmware. Many a device comes with firmware, a small program that runs inside the device and controls its internal functions. For example, all routers have firmware. Check with the manufacturer to see if a new version exists. If it does, download the new version and then see the device’s manual to learn how to upgrade the firmware.