Specific iPad Problems | iPad 2 Troubleshooting

The generic iPad 2 troubleshooting and repair techniques that you’ve seen so far can solve all kinds of problems. However, specific iPad problems always require specific solutions. The rest of this article takes you through a few of the most common of these iPad problems.

iPad 2 Troubleshooting – Your Battery Won’t Charge

iPad Problems | iPad 2 TroubleshootingIf you find that your battery won’t charge, here are some solutions:

  • If the iPad is plugged into a computer to charge via the USB port, it may be that the computer has gone into standby. Waking the computer should solve the problem.
  • The USB port may not be transferring enough power. For example, the USB ports on most keyboards don’t offer much in the way of power. If you have your iPad plugged into a keyboard USB port, plug it into a USB port on the computer itself.
  • Attach the USB cable to the USB power adapter, and then plug the adapter into an AC outlet.
  • Double-check all connections to make sure everything is plugged in properly.
  • Try an iPod cord if you have one.

If you can’t seem to locate the problem after these steps, you may need to send your iPad in for service. A replacement battery will cost you US$99 plus $6.95 shipping.

iPad 2 Troubleshooting – You Have Trouble Accessing a Wi-Fi Network

Wireless networking adds a whole new set of potential snags to your iPad 2 troubleshooting chores because of problems such as interface and device ranges. Here’s a list of few iPad 2 troubleshooting items that you should check to solve any wireless connectivity problems you’re having with your iPad:

  • Make sure the Wi-Fi antenna is on. Tap Settings, tap Wi-Fi, and then tap the Wi-Fi switch to the On position.
  • Make sure the iPad isn’t Airplane mode. Tap Settings, and then tap the Airplane Mode switch to the Off position.
  • Check the connection. The iPad has a tendency to disconnect from a nearby Wi-Fi network for no apparent reason. Tap Settings. If the Wi-Fi setting shows as Not Connected, tap Wi-Fi and then tap your network in the list.
  • Renew the lease. When you connect to a Wi-Fi network, the access point gives your iPad a Dynamic Host Control Protocol (DHCP) lease that allows it to access the network. You can often solve connectivity problems by renewing that lease. Tap Settings, tap Wi-Fi, and then tap the blue More Info icon to the right of the connected Wi-Fi network. Tap the DHCP tap, and then tap te Renew Lease button, as shown in Figure 14.4.
  • Reconnect to the network. You can often solve Wi-Fi network woes by disconnecting from the network and then reconnecting. Tap Settings, tap Wi-Fi, and then tap the blue More Info icon to the right of the connected Wi-Fi network. Tap the Forget This Network button to disconnect, and then reconnect to the same network.

Caution: You should keep your iPad and wireless access point well away from microwave ovens; microwaves can jam wireless signals.

  • Reset your iPad’s network settings. This removes all stored network data and resets everything to the factory state, which might solve the problem. Tap Settings, tap General, tap Reset, and then tap Reset Network Settings. When your iPad asks you to confirm, tap Reset Network Settings.
  • Reboot and power cycle devices. Reset your hardware by performing the following tasks, in order: restart your iPad, reboot your iPad’s hardware, power cycle the wireless access point, and power cycle the broadband modem.
  • Look for interference. Devices such as baby monitors and cordless phones that use the 2.4 GHz radio frequency (RF) band can play havoc with wireless signals. Try either moving or turning off such devices if they’re near your iPad or wireless access point.
  • Check your range. If you’re getting no signal or a weak signal, your iPad could be too far away from the access point. If you have an 802.11n access point, the theoretical range is about 230 feet; if you have an older access point 9such as 802.11g), you usually can’t get much farther than about 115 feet away from it before the signal begins to degrade. Either move closer to the access point or turn on the access point’s range booster feature, if it has one. You also could install a wireless range extender.
  • Reset the router. As a last resort, reset the router to its default factory settings (see the device documentation to learn how to do this). Note that if you do this, you need to set up your network from scratch.

iPad 2 Troubleshooting – iTunes Doesn’t See Your iPad

When you connect your iPad to your computer, iTunes should start and you should see the iPad in the Devices list. If iTunes doesn’t start when you connect your iPad, or if iTunes is already running but the iPad doesn’t appear in the Devices list, it means that iTunes doesn’t recognize your iPad. Here are some possible fixes:

  • Check the connections. Make sure the USB connector and the Dock connector are fully seated.
  • Try a different USB port. The port you’re using may not work, so try another one. If you’re using a port on a USB hub, trying using one of the computer’s built-in USB ports.
  • Restart your iPad. Press and hold the Sleep/Wake button for a few seconds until the iPad shuts down, and then press and hold Sleep/Wake until you see the Apple logo.
  • Restart your computer. This should reset the computer’s USB ports, which might solve the problem.
  • Check your iTunes version. You need at least iTunes version 9 to work with the iPad.
  • Check your operating system version. On a Mac, your iPad requires OS X 10.5.8 or later; on a Windows PC, your iPad requires Windows 7, Windows Vista, or Windows XP Service Pack 3 or later.

iPad 2 Troubleshooting – iTunes Doesn’t Sync Your iPad

iTunes sees your iPad, but you can’t get it to sync, you probably have to adjust some settings. See Your iPad Won’t Sync | How To Fix It for some troubleshooting ideas to syncing. Another possibility is that your iPad is currently locked. That’s not usually a problem for iTunes, but it sometimes gets confused by a locked iPad. The easy remedy is to unplug the iPad, unlock it, and then plug it in again.

iPad 2 Troubleshooting – You Have Trouble Syncing Music or Videos

You may run into a problem syncing your music or videos to your iPad. The most likely culprit here is that your files are in a format that the iPad can’t read. WMA, MPEG-1, MPEG-2, and other formats aren’t readable to the iPad. First, convert them to a format that the iPad does understand using converter software. Then put them back on iTunes and try to sync again. This should solve the problem.

iPad-supported audio formats include AAC; AIFF; Audible Formats 2, 3, and 4; Apple Lossless; MP3; MP3 VBR; and WAV. iPad-supported video formats include H.264 and MPEG-4.

iPad 2 Troubleshooting – Your iPad Doesn’t Recognize Your SIM Card

If you have an iPad Wi-Fi + 3G model and your iPad doesn’t detect your SIM card, try this:

  1. Eject the SIM card and try from the top of your iPad using the tool that came with your iPad or a paper clip or pin. Press the tool into the little hole on the tray, and it should pop out.
  2. Make sure the SIM card is free of dirt and debris
  3. Reset the SIM card in the tray, and slide the tray back in.

If this doesn’t solve the problem, then your iPad problems is a larger one and you need to contact Apple or your cellular provider.


  1. Nancy says:

    I need to view my account under Cellular data on my iPad2. It won’t allow me to type in anything, and I have to type in my email and password, in order to be able to open data account. Please help. thank you. I called Verizon, because they were the ones who notified me of a problem with my account, and they were no help.

  2. jenny says:

    while I was emailing a video fromMy ipad 2 the screen suddenly froze. I turned the ipad off and re started. I was initially able to connect to the internet and access other items on my ipad. after a few minutes I checked to see if the video had been sent, when I opened my email it was completly blank I tried switching the ipad off and when I tried to switch it back on everything was off, the battery was not depleated but I tried to connect to my laptop but got no respons,
    Anyone got any ideas

  3. alycia says:

    My ipads screen is frozen, i touch the screen but nothing happens, if i touch the buttons they work but the screen is not responding i cant even shut it down

    1. krishanu says:

      get your screen checked in the apple shop

    2. Janice says:

      Same problem here. Can’t turn it off and can’t access any apps. Totally disabled.

  4. Shilpa Gokal says:


    I bought an IPAD2 Wi-Fi + 3G model in Dec 2011 from the USA. I have set up the wi-fi link and everything was working fine up until yesterday. At the moment i only have the Wi-FI connection set up. I could connect to all the APPs, internet, face time etc.. However since yesterday when I try to connect to face time, internet or any APP that requires an internet or wi-fi connection to be active for it to work, what is happening is that when the connection tries to get established, the IPAD screen goes blank. I disconnected the Wi-fi network and reconnected and the problem is still there. Also on the top left hand corner of my IPAD, it shows “No service”, but the Wi-Fi is connected and it was working fine up until now.

    Please can someone assist me to fix this problem. I am based in South Africa.


  5. Shahidullah says:

    Some applications like Facebook,yahoo messenger are already installed in my iPad 2.when I want to open these application,these could not open.what can I do now?

  6. krishanu says:

    i jailbroke my ipad 2 through absinthe and the cydia came but when i opened it it showed that cydia will close after download is complete. it shut down but its not starting now. its stuck on the apple sign. please help me.

  7. Mowder says:

    I had my iPad 2 connected to iTunes and was downloading the new operating system. There was a glitch of some sort, I was kicked out of iTunes and now my iPad is not operational at all. When I turn it on the apple shows up and then it is frozen. iTunes no longer recognizes the iPad when connected. Any help would be greatly appreciated.

  8. johnny e says:

    i have another problem everytime i try to buy something on the app store it ask for my security code on the back of my card and it keeps saying invalid but when i buy something off the android market it works perfectly fine so im tired of restarting my ipad and erasing everything its a pain any way to ficks with out erasing my game information

    1. Shireen says:

      I am having the same issue – have you resolved this – can you assist?

  9. Martin says:

    My Ipad does not charge when connected using the USB power adapter. It does not even allow me to use the ipad when connected. Pushing the on button displays the “need to charge” symbol on the screen. It has been working fine until now. The charger works fine on my ipod, so the charger is not the problem.

  10. Ananya says:

    My ipad2 has wifi connectivity problems, it can only connect if I stand right next to the router
    I have connectivity on every device except the iPad. I have already tried all the steps pls help.

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