The generic iPad 2 troubleshooting and repair techniques that you’ve seen so far can solve all kinds of problems. However, specific iPad problems always require specific solutions. The rest of this article takes you through a few of the most common of these iPad problems.
iPad 2 Troubleshooting – Your Battery Won’t Charge
If you find that your battery won’t charge, here are some solutions:
- If the iPad is plugged into a computer to charge via the USB port, it may be that the computer has gone into standby. Waking the computer should solve the problem.
- The USB port may not be transferring enough power. For example, the USB ports on most keyboards don’t offer much in the way of power. If you have your iPad plugged into a keyboard USB port, plug it into a USB port on the computer itself.
- Attach the USB cable to the USB power adapter, and then plug the adapter into an AC outlet.
- Double-check all connections to make sure everything is plugged in properly.
- Try an iPod cord if you have one.
If you can’t seem to locate the problem after these steps, you may need to send your iPad in for service. A replacement battery will cost you US$99 plus $6.95 shipping.
iPad 2 Troubleshooting – You Have Trouble Accessing a Wi-Fi Network
Wireless networking adds a whole new set of potential snags to your iPad 2 troubleshooting chores because of problems such as interface and device ranges. Here’s a list of few iPad 2 troubleshooting items that you should check to solve any wireless connectivity problems you’re having with your iPad:
- Make sure the Wi-Fi antenna is on. Tap Settings, tap Wi-Fi, and then tap the Wi-Fi switch to the On position.
- Make sure the iPad isn’t Airplane mode. Tap Settings, and then tap the Airplane Mode switch to the Off position.
- Check the connection. The iPad has a tendency to disconnect from a nearby Wi-Fi network for no apparent reason. Tap Settings. If the Wi-Fi setting shows as Not Connected, tap Wi-Fi and then tap your network in the list.
- Renew the lease. When you connect to a Wi-Fi network, the access point gives your iPad a Dynamic Host Control Protocol (DHCP) lease that allows it to access the network. You can often solve connectivity problems by renewing that lease. Tap Settings, tap Wi-Fi, and then tap the blue More Info icon to the right of the connected Wi-Fi network. Tap the DHCP tap, and then tap te Renew Lease button, as shown in Figure 14.4.
- Reconnect to the network. You can often solve Wi-Fi network woes by disconnecting from the network and then reconnecting. Tap Settings, tap Wi-Fi, and then tap the blue More Info icon to the right of the connected Wi-Fi network. Tap the Forget This Network button to disconnect, and then reconnect to the same network.
Caution: You should keep your iPad and wireless access point well away from microwave ovens; microwaves can jam wireless signals.
- Reset your iPad’s network settings. This removes all stored network data and resets everything to the factory state, which might solve the problem. Tap Settings, tap General, tap Reset, and then tap Reset Network Settings. When your iPad asks you to confirm, tap Reset Network Settings.
- Reboot and power cycle devices. Reset your hardware by performing the following tasks, in order: restart your iPad, reboot your iPad’s hardware, power cycle the wireless access point, and power cycle the broadband modem.
- Look for interference. Devices such as baby monitors and cordless phones that use the 2.4 GHz radio frequency (RF) band can play havoc with wireless signals. Try either moving or turning off such devices if they’re near your iPad or wireless access point.
- Check your range. If you’re getting no signal or a weak signal, your iPad could be too far away from the access point. If you have an 802.11n access point, the theoretical range is about 230 feet; if you have an older access point 9such as 802.11g), you usually can’t get much farther than about 115 feet away from it before the signal begins to degrade. Either move closer to the access point or turn on the access point’s range booster feature, if it has one. You also could install a wireless range extender.
- Reset the router. As a last resort, reset the router to its default factory settings (see the device documentation to learn how to do this). Note that if you do this, you need to set up your network from scratch.
iPad 2 Troubleshooting – iTunes Doesn’t See Your iPad
When you connect your iPad to your computer, iTunes should start and you should see the iPad in the Devices list. If iTunes doesn’t start when you connect your iPad, or if iTunes is already running but the iPad doesn’t appear in the Devices list, it means that iTunes doesn’t recognize your iPad. Here are some possible fixes:
- Check the connections. Make sure the USB connector and the Dock connector are fully seated.
- Try a different USB port. The port you’re using may not work, so try another one. If you’re using a port on a USB hub, trying using one of the computer’s built-in USB ports.
- Restart your iPad. Press and hold the Sleep/Wake button for a few seconds until the iPad shuts down, and then press and hold Sleep/Wake until you see the Apple logo.
- Restart your computer. This should reset the computer’s USB ports, which might solve the problem.
- Check your iTunes version. You need at least iTunes version 9 to work with the iPad.
- Check your operating system version. On a Mac, your iPad requires OS X 10.5.8 or later; on a Windows PC, your iPad requires Windows 7, Windows Vista, or Windows XP Service Pack 3 or later.
iPad 2 Troubleshooting – iTunes Doesn’t Sync Your iPad
iTunes sees your iPad, but you can’t get it to sync, you probably have to adjust some settings. See Your iPad Won’t Sync | How To Fix It for some troubleshooting ideas to syncing. Another possibility is that your iPad is currently locked. That’s not usually a problem for iTunes, but it sometimes gets confused by a locked iPad. The easy remedy is to unplug the iPad, unlock it, and then plug it in again.
iPad 2 Troubleshooting – You Have Trouble Syncing Music or Videos
You may run into a problem syncing your music or videos to your iPad. The most likely culprit here is that your files are in a format that the iPad can’t read. WMA, MPEG-1, MPEG-2, and other formats aren’t readable to the iPad. First, convert them to a format that the iPad does understand using converter software. Then put them back on iTunes and try to sync again. This should solve the problem.
iPad-supported audio formats include AAC; AIFF; Audible Formats 2, 3, and 4; Apple Lossless; MP3; MP3 VBR; and WAV. iPad-supported video formats include H.264 and MPEG-4.
iPad 2 Troubleshooting – Your iPad Doesn’t Recognize Your SIM Card
If you have an iPad Wi-Fi + 3G model and your iPad doesn’t detect your SIM card, try this:
- Eject the SIM card and try from the top of your iPad using the tool that came with your iPad or a paper clip or pin. Press the tool into the little hole on the tray, and it should pop out.
- Make sure the SIM card is free of dirt and debris
- Reset the SIM card in the tray, and slide the tray back in.
If this doesn’t solve the problem, then your iPad problems is a larger one and you need to contact Apple or your cellular provider.